Your Aramex parcel hasn’t moved in days, or the label still says Fastway and you’re not sure it’s the same courier. It is — Fastway became Aramex, and a local courier franchisee handles your delivery. Here’s how to track your Aramex Australia parcel, read the statuses, and get a delivery alert, all in one app.
Track your Aramex Australia parcel in one app
Add your Aramex tracking number once and get a delivery alert, across 1,700+ carriers in one place.
How to track your Aramex Australia parcel
- Find your tracking number (also called a label or consignment number) — see the format below.
- Enter it on the tracker at aramex.com.au and press Track.
- Or paste the number into Package Tracker, which detects the carrier automatically and sends an out-for-delivery alert.
For the full journey across every carrier, see how to track any package.
Where to find your Aramex tracking number
Your Aramex Australia tracking number is on the shipping label and in the confirmation email from the sender. It’s an alphanumeric code, usually two letters followed by digits, for example AA0123456789. If a store shipped your order, the number is in their dispatch email.
Aramex was Fastway: same courier, new name
If your label or emails mention Fastway Couriers, that’s the same company — Fastway Australia rebranded to Aramex. Old Fastway tracking numbers still work on the Aramex tracker, so you don’t need a new number.
What is Aramex Australia?
Aramex Australia (formerly Fastway Couriers) is a parcel delivery network that operates through local courier franchisees and around 30 regional depots across Australia. A franchisee in your area usually handles the last leg, which is why deliveries can feel local — and why a missed one goes back to a nearby depot.
Authority to Leave and missed deliveries
Aramex offers Authority to Leave (ATL) — permission to leave your parcel in a safe spot without a signature. If ATL isn’t set and no one’s home, the courier leaves a calling card and takes the parcel to the local depot, where you can arrange redelivery or pickup. Turning on a delivery alert helps you catch the parcel before it’s carded.
Aramex Australia delivery times
Delivery time depends on the zones between the sender and you. Check the estimate on your shipment for the exact date.
| Route | Typical timeframe |
|---|---|
| Same city / metro | About 1 to 3 business days |
| Interstate (metro to metro) | About 2 to 6 business days |
| Regional and remote | Longer, depending on the area |
| International (Aramex global) | Varies, plus customs clearance |
Never miss an Aramex delivery
Package Tracker alerts you when your Aramex parcel is out for delivery, so you can set Authority to Leave or be home in time.
Aramex tracking statuses explained
| Status | What it means |
|---|---|
| Information received | The label is created but Aramex hasn’t scanned the parcel yet. |
| Picked up / In transit | Aramex has the parcel and it’s moving between depots. |
| At delivery depot | It reached the local depot that covers your address. |
| Out for delivery | On the local courier’s run for delivery today. |
| Carded / calling card left | No one available and no ATL; a card was left. |
| Delivered | Left in the ATL spot, handed over, or picked up at the depot. |
Why your Aramex tracking is not updating
- Just picked up. A new number can take a few hours to show its first scan.
- Between depots. On longer interstate routes, scans can be a day or more apart.
- Weekend or public holiday. Movement slows when depots run lighter schedules.
- Wrong or old number. Double-check for typos; old Fastway numbers still work, so no need to re-enter a new one.
If it’s stuck, see package stuck in transit. If the number won’t load, here’s the fix: tracking number not working.
Aramex Australia customer service
For help with a parcel, use the enquiry form or depot contacts in the Contact us section of aramex.com.au. Because a local franchisee handles delivery, your local depot is often the fastest contact. Have your tracking number ready.
Frequently asked questions
Enter your tracking (label) number on the tracker at aramex.com.au, or paste it into Package Tracker, which detects the carrier automatically and sends an out-for-delivery alert.
Yes. Fastway Couriers Australia rebranded to Aramex. Old Fastway tracking numbers still work on the Aramex tracker, so you don’t need a new one.
It’s an alphanumeric code, usually two letters followed by digits, for example AA0123456789. You’ll find it on the label and in the sender’s confirmation email.
ATL is your permission for Aramex to leave the parcel in a safe spot without a signature. Without ATL, a missed delivery is carded and taken to the local depot.
The courier leaves a calling card and returns the parcel to the local depot. You can then arrange redelivery or pick it up. A delivery alert helps you avoid being carded.
Metro deliveries are usually 1 to 3 business days, interstate about 2 to 6 days, and regional or remote areas longer. Check your shipment for the estimate.
Common reasons are a parcel just picked up, gaps between depot scans on long routes, weekends and holidays, or a typo in the number. Old Fastway numbers still work.
A local Aramex courier franchisee in your area usually handles the last leg, working out of one of around 30 depots across Australia.
Yes. Old Fastway consignment numbers still work on the Aramex tracker and in Package Tracker, so there’s no need for a new number.
Delivery mostly happens on business days, and depots run lighter schedules on weekends and public holidays, so tracking can pause then.
Use the enquiry form or depot contacts in the Contact us section of aramex.com.au. Because a local franchisee delivers, your nearest depot is often the fastest contact.
Yes. Add the number to Package Tracker and follow your Aramex parcel alongside everything else, across 1,700+ carriers in one app.
Track your Aramex delivery in one app
Save your tracking number, get delivery alerts, and keep every Australian parcel organized in one iPhone app.
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