Your StarTrack consignment isn’t updating, and you’re not sure whether to check StarTrack or Australia Post. They’re the same company, so the number works on both — but a StarTrack parcel behaves a little differently to a normal post item. Here’s how to track it, read the statuses, and get an alert, all in one app.
Track your StarTrack parcel in one app
Add your StarTrack consignment number once and get a delivery alert, across 1,700+ carriers in one place.
How to track your StarTrack parcel
- Enter your consignment number on the Track & Trace tool at startrack.com.au.
- The same number also works on auspost.com.au, since Australia Post owns StarTrack.
- Or paste the number into Package Tracker, which detects the carrier automatically and sends a delivery alert.
For the full journey across every carrier, see how to track any package.
StarTrack vs Australia Post: same parcel, two trackers
StarTrack is Australia Post’s express road-freight and business parcel network, so a StarTrack consignment can be tracked on either the StarTrack site or the Australia Post site — the events are the same. StarTrack handles a lot of retailer and B2B deliveries, which is why your order from a big Australian store often arrives on a StarTrack run rather than a regular postie.
Where to find your StarTrack consignment number
Your StarTrack tracking number is called a consignment or article number. It’s on the shipping label and in the sender’s confirmation email. StarTrack’s tool also accepts other references — an attempted-delivery advice number, a pickup or Next Flight booking reference, or a customer/invoice reference.
What is StarTrack?
StarTrack is an Australian transport and logistics company owned by Australia Post, operating 55+ depots and agents nationally. It focuses on express road freight and business parcels, and also offers urgent air delivery through its Next Flight service.
StarTrack services and delivery times
Delivery time depends on the service the sender chose and the distance. Check the estimate on your consignment.
| Service | Typical timeframe |
|---|---|
| StarTrack Premium | Next business day between major metro areas |
| StarTrack Express (road) | About 1 to 3+ business days depending on distance |
| Next Flight | Same-day urgent air on the next available flight |
| Regional / country | Longer, depending on the route |
Never miss a StarTrack delivery
Package Tracker alerts you when your StarTrack parcel is out for delivery, so you’re ready to receive it or arrange redelivery.
StarTrack tracking statuses explained
| Status | What it means |
|---|---|
| Consignment created | The label is made but StarTrack hasn’t scanned the parcel yet. |
| In transit | Moving through the StarTrack network, often between depots. |
| On board for delivery | Out for delivery today. |
| Card left / attempted | No one available to receive it; a delivery advice was left. |
| Awaiting collection | Held at a depot or agent for pickup. |
| Delivered | Handed over, left per instructions, or collected. |
Missed a StarTrack delivery?
If no one’s home and there’s no Authority to Leave, StarTrack leaves a delivery advice and you can use the Missed Delivery tool (on startrack.com.au or auspost.com.au) to arrange a redelivery or redirect. You’ll need your consignment number. A delivery alert helps you catch the parcel on the first attempt.
Why your StarTrack tracking is not updating
- Just created. A new consignment can take a while to show its first depot scan.
- Between depots. On long road-freight routes, scans can be a day or more apart.
- Weekend or public holiday. Business freight moves on working days, so tracking pauses.
- Regional agent. Country deliveries via agents are scanned less often.
If it’s stuck, see package stuck in transit. If the number won’t load, here’s the fix: tracking number not working.
StarTrack customer service
For help with a parcel, call StarTrack on 13 23 45, or for urgent Next Flight bookings the dedicated team is on 13 16 93 (24/7). Have your consignment number and a description of the item ready.
Frequently asked questions
Enter your consignment number on the Track & Trace tool at startrack.com.au. The same number also works on auspost.com.au, or you can paste it into Package Tracker, which detects the carrier automatically and sends a delivery alert.
StarTrack is owned by Australia Post and is its express road-freight and business parcel network. A StarTrack consignment can be tracked on either the StarTrack or Australia Post website, with the same events.
Yes. Because Australia Post owns StarTrack, your StarTrack consignment number works on auspost.com.au as well as startrack.com.au.
It’s on the shipping label and in the sender’s confirmation email. StarTrack also accepts other references, such as an attempted-delivery advice number or a booking reference.
StarTrack Premium is usually next business day between metro areas, Express road freight about 1 to 3+ business days depending on distance, and Next Flight is same-day urgent air. Regional areas take longer.
Next Flight is StarTrack’s urgent same-day service that puts your item on the next available flight. It has a dedicated 24/7 support line on 13 16 93.
Common reasons are a freshly created consignment, gaps between depot scans on long road routes, weekends and public holidays, or a regional agent scanning less often. A quiet day or two is normal.
If there’s no Authority to Leave, StarTrack leaves a delivery advice. Use the Missed Delivery tool on startrack.com.au or auspost.com.au with your consignment number to arrange a redelivery or redirect.
Many Australian retailers use StarTrack for e-commerce and business deliveries. It’s Australia Post’s express parcel network, so your order arrives on a StarTrack run rather than a regular postie.
Call StarTrack on 13 23 45, or 13 16 93 (24/7) for urgent Next Flight bookings. Have your consignment number and a description of the item ready.
Authority to Leave depends on the sender’s settings. If it’s set, the driver can leave the parcel in a safe spot; if not, a delivery advice is left and you arrange redelivery or collection.
Yes. Add the consignment number to Package Tracker and follow your StarTrack parcel alongside everything else, across 1,700+ carriers in one app.
Track your StarTrack delivery in one app
Save your consignment number, get delivery alerts, and keep every Australian parcel organized in one iPhone app.
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