Your CouriersPlease parcel is out for delivery and you’re not home — but if you tick Authority to Leave, it’s no longer covered if it goes missing. There are safer options. Here’s how to track your CouriersPlease parcel, use Delivery Choices, and get an alert, all in one app.
Track your CouriersPlease parcel in one app
Add your CouriersPlease consignment number once and get a delivery alert, across 1,700+ carriers in one place.
How to track your CouriersPlease parcel
- Enter your consignment (tracking) number on the Track & Trace tool at couriersplease.com.au — you can check up to 10 at once.
- No number? Check your shipping label, the prepaid coupon, or the sender’s confirmation email.
- Or paste the number into Package Tracker, which detects the carrier automatically and sends a delivery alert.
For the full journey across every carrier, see how to track any package.
Where to find your CouriersPlease consignment number
Your CouriersPlease tracking number, also called a consignment number, is on the shipping label, the prepaid coupon, or in the confirmation email from the sender. If a store shipped your order, it’s in their dispatch email.
What is CouriersPlease?
CouriersPlease is an Australian parcel delivery company founded in 1983 and now owned by Singapore Post (SingPost). It’s a leading e-commerce last-mile carrier with nationwide coverage, plus international air services to 220+ countries and a network of 3,000+ collection points.
Authority to Leave voids your Parcel Protect cover
This catches people out: if you choose Authority to Leave (ATL), the driver can leave your parcel in a safe spot without a signature — but once it’s left, it’s no longer covered by CouriersPlease Parcel Protect insurance, and responsibility passes to you. For anything valuable, a safer choice is to redirect to a collection point or a neighbour instead.
Delivery Choices: safer than leaving it at the door
Through Delivery Choices you can steer your parcel before it arrives:
- Authority to Leave — left in a safe place (no insurance cover once left).
- Deliver to a neighbour — handed to someone nearby.
- Redirect to a collection point — held at one of 3,000+ HUBBED pickup locations for you to collect.
CouriersPlease delivery times
Delivery time depends on the service and the distance. Check the estimate on your consignment.
| Service / route | Typical timeframe |
|---|---|
| Metro standard | 1 to 3 business days |
| Metro same-day | Same business day (Sydney metro) |
| Express / next-day | 1 to 2 business days (interstate capitals) |
| Regional / country | 3 to 7+ business days |
Never miss a CouriersPlease delivery
Package Tracker alerts you when your CouriersPlease parcel is out for delivery, so you can set a safe Delivery Choice in time.
CouriersPlease tracking statuses explained
| Status | What it means |
|---|---|
| Consignment created | The label is made but CouriersPlease hasn’t scanned the parcel yet. |
| In transit | Moving through the network, often between hubs. |
| At depot / out for delivery | At your local depot or on the van for today. |
| Card left / attempted | No one available and no ATL; a card was left. |
| Ready for collection | Waiting at a depot or HUBBED collection point. |
| Delivered | Left in the ATL spot, handed over, or collected. |
Why your CouriersPlease tracking is not updating
- Hub transfer. Gaps of 24 to 48 hours during hub transfers are normal.
- Regional agent. Country deliveries handled by external agents produce fewer scans.
- Just created. A new consignment can take a while to show its first scan.
- Weekend or public holiday. Movement slows, so tracking can pause.
If it’s stuck, see package stuck in transit. If the number won’t load, here’s the fix: tracking number not working.
CouriersPlease customer service
For help with a parcel, call CouriersPlease on 1300 361 000 (Mon–Fri 8:30 a.m.–6:00 p.m. AEST), or use the 24/7 virtual assistant chat on couriersplease.com.au. Have your consignment number ready.
Frequently asked questions
Enter your consignment number on the Track & Trace tool at couriersplease.com.au (up to 10 at once), or paste it into Package Tracker, which detects the carrier automatically and sends a delivery alert.
It’s on the shipping label, the prepaid coupon, or in the sender’s confirmation email. If a store shipped your order, check their dispatch email.
Yes. If you choose Authority to Leave, the parcel is no longer covered by CouriersPlease Parcel Protect once it’s left, and responsibility passes to you. For valuable items, redirect to a collection point or neighbour instead.
CouriersPlease is an Australian parcel carrier founded in 1983 and owned by Singapore Post. It’s a leading e-commerce last-mile courier with nationwide coverage, international air services, and 3,000+ collection points.
Metro standard is usually 1 to 3 business days, express or next-day 1 to 2 days between capital cities, and regional or country deliveries 3 to 7+ days. Sydney metro also has a same-day option.
Through Delivery Choices you can set Authority to Leave, deliver to a neighbour, or redirect the parcel to one of 3,000+ HUBBED collection points to pick up yourself.
Common reasons are a 24 to 48 hour gap during a hub transfer, regional deliveries handled by external agents with fewer scans, a freshly created consignment, or a weekend. A quiet day or two is normal.
If there’s no Authority to Leave, a card is left and you can request redelivery online (usually within 1 to 2 business days) or collect the parcel from a depot or HUBBED collection point.
Yes. CouriersPlease has 3,000+ HUBBED collection points across Australia where parcels can be held for you to pick up at a convenient time.
Delivery mostly happens on business days, and movement slows on weekends and public holidays, so tracking can pause then.
Call 1300 361 000, Monday to Friday 8:30 a.m. to 6:00 p.m. AEST, or use the 24/7 virtual assistant chat on couriersplease.com.au. Have your consignment number ready.
Yes. Add the consignment number to Package Tracker and follow your CouriersPlease parcel alongside everything else, across 1,700+ carriers in one app.
Track your CouriersPlease delivery in one app
Save your consignment number, get delivery alerts, and keep every Australian parcel organized in one iPhone app.
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