Your Purolator parcel is out for delivery, but you’re not home — and Purolator only tries once before it goes to a depot. Miss that attempt and you’re driving across town to pick it up. Here’s how to track your Purolator shipment, read the statuses, and get an alert before it arrives, all in one app.
Track your Purolator parcel in one app
Add your Purolator tracking number once and get a delivery alert so you’re home for the attempt, across 1,700+ carriers in one place.
How to track your Purolator parcel
- Go to the tracker on purolator.com and enter your tracking number.
- No tracking number? You can also track with the PIN or a reference number tied to your shipment.
- Or paste the number into Package Tracker, which detects the carrier automatically and sends an out-for-delivery alert.
For the full journey across every carrier, see how to track any package.
Where to find your Purolator tracking number
Your Purolator tracking number — also called a PIN (Package Identification Number) — is in your shipping confirmation email, on your receipt, and on the shipping label. If a store shipped your order, the PIN is usually in their dispatch email. You can also use the shipment’s reference number if you don’t have the PIN.
What is Purolator?
Purolator is one of Canada’s largest courier companies, delivering parcels and freight across the country and cross-border through Purolator International. It offers Express and Ground service, Same Day options, air service to remote areas, and international shipping to 210+ countries.
Purolator delivers once, then holds it at a depot
This trips up a lot of people: Purolator’s driver usually makes one delivery attempt. If a signature is required and no one is home, or the parcel can’t be left safely, the driver leaves a notice and takes it to the nearest Purolator depot for pickup. You can also reschedule delivery. The fix is simple — turn on an out-for-delivery alert so you know to be home for that single attempt.
Purolator services and delivery times
Delivery time depends on the service and the distance across Canada. Check the estimate on your shipment for the exact date.
| Service | Typical timeframe |
|---|---|
| Purolator Express | Next business day to major centres (timed AM options available) |
| Purolator Ground | About 1 to 7 business days depending on distance |
| Same Day | Same-day pickup and delivery in select cities |
| International courier | About 2 to 5 business days to major destinations |
| Cross-border (US) | Adds customs clearance time via Purolator International |
Never miss the delivery attempt
Package Tracker alerts you when your Purolator parcel is out for delivery, so you’re home before the one attempt turns into a depot trip.
Purolator tracking statuses explained
| Status | What it means |
|---|---|
| Shipment created | The label is made but Purolator hasn’t picked it up yet. |
| Picked up / In transit | Purolator has the parcel and it’s moving through the network. |
| On vehicle for delivery | Out for delivery today — this is when the single attempt happens. |
| Delivery attempted | No one available or signature needed; a notice was left. |
| Available for pickup | Waiting for you at the nearest Purolator depot. |
| Delivered | Received at the address or picked up at the depot. |
Why your Purolator tracking is not updating
- Label created, not shipped. Before pickup, the status stays on “shipment created” with no movement.
- Between scans. Parcels aren’t scanned at every step, so gaps of a day are normal, especially over long Canadian routes.
- Weekend or holiday. Ground shipments move on business days, so tracking pauses on weekends.
- Customs (cross-border). US-to-Canada parcels can sit in customs with no new scan for a day or two.
If it’s stuck, see package stuck in transit. For cross-border parcels held at the border, see package stuck in customs. If the number won’t load, here’s the fix: tracking number not working.
Purolator customer service
For help with a shipment, call Purolator at 1-888-SHIP-123 (1-888-744-7123) or use live chat on purolator.com. Have your PIN or reference number ready, and if it’s at a depot, bring photo ID for pickup.
Frequently asked questions
Enter your tracking number, PIN, or reference number on the tracker at purolator.com, or paste the number into Package Tracker, which detects the carrier automatically and sends an out-for-delivery alert.
PIN stands for Package Identification Number. It’s your Purolator tracking number, found in the shipping confirmation email, on the receipt, and on the label. You can also track with a reference number.
Usually Purolator makes one delivery attempt. If a signature is needed and no one is home, the driver leaves a notice and takes the parcel to the nearest depot for pickup, or you can reschedule delivery.
It’s held at the nearest Purolator depot. Your tracking will show “available for pickup.” Bring photo ID, or reschedule delivery through purolator.com.
Purolator Express is usually next business day to major centres, Ground is about 1 to 7 business days depending on distance, and international courier is about 2 to 5 business days. Check your shipment for the estimate.
Common reasons are a label created but not yet picked up, normal gaps between scans on long routes, weekends and holidays for Ground, or customs on cross-border parcels. A quiet day or two is normal.
Yes. If you don’t have the tracking number or PIN, you can track with the reference number tied to your shipment on the Purolator tracker.
Purolator Ground moves on business days, so weekend delivery is limited. Same Day and some Express options have wider availability in select cities.
Yes. Purolator International handles cross-border and international shipping to 210+ countries. Cross-border parcels clear customs, which can add time to the delivery.
If your shipment requires a signature, yes. Otherwise the driver may leave it in a safe spot. Turning on an out-for-delivery alert helps you be home for the single attempt.
Call 1-888-SHIP-123 (1-888-744-7123) or use live chat on purolator.com. Have your PIN or reference number ready.
Yes. Add the number to Package Tracker and follow your Purolator parcel alongside everything else, across 1,700+ carriers in one app.
Track your Purolator delivery in one app
Save your tracking number, get delivery alerts, and keep every Canadian parcel organized in one iPhone app.
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