Amazon says Intelcom delivered your parcel, but it’s not at your door — and the courier is now called Dragonfly, which only adds to the confusion. It’s the same company, and there’s usually a delivery photo that shows where it was left. Here’s how to track your Intelcom parcel and find it, all in one app.
Track your Intelcom parcel in one app
Add your Intelcom or Dragonfly tracking number once and get a delivery alert, across 1,700+ carriers in one place.
How to track your Intelcom (Dragonfly) parcel
- Enter your tracking number on dragonflyshipping.ca (Intelcom’s new site).
- Ordered from Amazon? Open Your Orders → Track Package to see the carrier and tracking ID.
- Or paste the number into Package Tracker, which detects the carrier automatically and sends a delivery alert.
For the full journey across every carrier, see how to track any package.
Intelcom is now Dragonfly
If your tracking or emails mention Dragonfly instead of Intelcom, it’s the same courier — Intelcom rebranded to Dragonfly Shipping. Your existing tracking number still works, so there’s nothing new to look up.
Where to find your Intelcom tracking number
Your tracking number is on the merchant’s website and in the shipping confirmation email. For Amazon orders, it’s under Your Orders. The format is letters followed by numbers, for example DRNFLY1234567.
What is Intelcom / Dragonfly?
Intelcom, now Dragonfly, is one of Canada’s largest last-mile couriers and a major delivery partner for Amazon Canada and other online stores. It delivers seven days a week with evening windows, which is why a parcel can arrive late in the day or on a weekend.
Delivered but not there? Check the delivery photo first
Intelcom / Dragonfly usually takes a photo when it drops your parcel, and drivers often tuck it out of sight to deter theft. If tracking says delivered but you can’t see it:
- Open the delivery photo in your confirmation email — it shows exactly where the parcel was left.
- Check behind planters, furniture, side doors, the mailroom, and with anyone else at home.
- Still missing? Call Dragonfly at 1-833-622-1570 with your tracking number.
For the full playbook, see package delivered but not received.
Intelcom delivery windows and behaviour
| What | Detail |
|---|---|
| Delivery hours | 8:00 a.m. to 10:00 p.m., seven days a week |
| Delivery window | A “within 3 hours” notification gives your estimated slot |
| No one home | Left in a safe spot per the merchant’s rules; a photo is taken |
| No safe spot | Returned to the warehouse for next business day delivery |
| Rural / remote | Can take longer depending on route frequency |
Never miss an Intelcom delivery
Package Tracker alerts you when your Intelcom or Dragonfly parcel is out for delivery, so you can catch it during the evening window.
Intelcom tracking statuses explained
| Status | What it means |
|---|---|
| Order received | Dragonfly has the shipment details but hasn’t scanned the parcel yet. |
| In transit / at facility | The parcel is moving through the Dragonfly network. |
| Out for delivery | On the van for today, usually with a “within 3 hours” alert. |
| Delivered | Handed over or left in a safe spot, with a delivery photo. |
| Returned to warehouse | No safe drop-off; it’ll be retried next business day. |
Why your Intelcom tracking is not updating
- Just inducted. A new parcel can take a while to show its first Dragonfly scan.
- Evening delivery. Intelcom delivers as late as 10 p.m., so “out for delivery” can sit all day.
- Weather or route conditions. Dragonfly notes these can delay updates and delivery.
- Rural route. Remote addresses are scanned and served less often.
If it’s stuck, see package stuck in transit. If the number won’t load, here’s the fix: tracking number not working.
Intelcom / Dragonfly customer service
Call Dragonfly at 1-833-622-1570 (Mon–Fri 8:00 a.m.–11:00 p.m. ET, Sat–Sun 9:00 a.m.–8:00 p.m. ET). Have your tracking number and the delivery photo ready. Note that Dragonfly doesn’t know a parcel’s contents or value, so claims for missing items usually go through the merchant.
Frequently asked questions
Enter your tracking number on dragonflyshipping.ca (Intelcom’s new site), check Your Orders for Amazon parcels, or paste the number into Package Tracker, which detects the carrier automatically and sends a delivery alert.
Yes. Intelcom rebranded to Dragonfly Shipping. It’s the same courier, and your existing tracking number still works.
It’s letters followed by numbers, for example DRNFLY1234567. You’ll find it on the merchant’s site and in the shipping confirmation email, or under Your Orders for Amazon.
Open the delivery photo in your email to see where it was left, since drivers often hide parcels to deter theft. Check behind planters, side doors, and the mailroom, then call Dragonfly at 1-833-622-1570 if it’s still missing.
Yes. Dragonfly usually photographs where it leaves your parcel and emails it to you, which is the fastest way to find a parcel marked delivered.
Dragonfly delivers between 8:00 a.m. and 10:00 p.m., seven days a week, so parcels can arrive late in the evening or on weekends.
Yes. Intelcom, now Dragonfly, is one of Amazon Canada’s main last-mile carriers, so many Amazon parcels in Canada are delivered by them.
Common reasons are a parcel just entering the network, an all-day evening delivery window, weather or route delays, or a rural route with fewer scans. A quiet stretch during the day is normal.
The driver leaves the parcel in a safe spot per the merchant’s rules and takes a photo. If there’s no secure place, it returns to the warehouse for next business day delivery.
Call 1-833-622-1570, Monday to Friday 8:00 a.m.-11:00 p.m. ET and weekends 9:00 a.m.-8:00 p.m. ET. Have your tracking number and delivery photo ready.
Yes. Existing Intelcom tracking numbers still work on the Dragonfly tracker and in Package Tracker, so you don’t need a new number.
Yes. Add the number to Package Tracker and follow your Intelcom or Dragonfly parcel alongside everything else, across 1,700+ carriers in one app.
Track your Intelcom delivery in one app
Save your tracking number, get delivery alerts, and keep every Canadian parcel organized in one iPhone app.
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