You bought from a US store, shipped it through your PasarEx casillero, and now the tracking sits quiet somewhere between Miami and Colombia. That’s normal — the parcel moves from the US warehouse through customs before local delivery. Here’s how to track your PasarEx package end to end in one app.
Track your PasarEx package in one app
Add your PasarEx tracking number once and follow it from the Miami warehouse to your door in Colombia, across 1,700+ carriers in one place.
How to track your PasarEx package
- Enter your tracking code on the official page at tracking.pasarex.com.
- Or sign in to your account at clientes.pasarex.com (or the VIP portal) to see all your parcels.
- Or paste the number into Package Tracker, which detects the carrier automatically and follows the whole route, including the US-store carrier that first shipped it.
For the full journey across every carrier, see how to track any package.
What is PasarEx?
PasarEx (Pasar Express S.A.S.) is a Colombian international logistics company. It runs a Miami logistics center and moves parcels and cargo by air and multimodal routes, handling customs clearance and last-mile delivery. It operates in Colombia, Chile, Panama, and Barbados, and is widely used to buy from US stores and ship the orders home.
How the PasarEx casillero works
A casillero is an international mailbox — a US address you use at checkout when you shop online. Here’s the flow:
- You get a Miami address from PasarEx and use it when you buy from US stores like Amazon, eBay, Walmart, Nike, or AliExpress.
- The US retailer ships to that Miami warehouse using its own carrier (USPS, UPS, FedEx).
- PasarEx consolidates the parcel, ships it to your country, clears customs, and delivers the last mile to your door.
Because two legs are involved — the US retailer’s carrier to Miami, then PasarEx to Colombia — a universal tracker that follows both is easier than checking separate sites.
PasarEx tracking stages explained
| Stage | What it means |
|---|---|
| Received in Miami | Your parcel arrived at the PasarEx US warehouse and is being processed. |
| Dispatched from the USA | The parcel left Miami by air toward your country; a tracking code is active. |
| In transit | Moving to the destination country. Scans can be sparse during the flight and handling. |
| Customs / nationalization | Being cleared by customs in Colombia — the most common place for delays. |
| Out for delivery | On the local PasarEx last-mile route to your address. |
| Delivered | Received by you or someone at the address. |
Why customs (nationalization) can pause tracking
Cross-border parcels must clear customs, called nacionalización in Colombia. During this step the parcel can sit for a few days with no new scan while duties and paperwork are processed. It usually clears on its own; keep any invoice handy in case PasarEx asks for the purchase value.
How long does PasarEx take to deliver?
Times vary by service, the US retailer’s speed to Miami, and customs. As a rough guide once the parcel leaves Miami:
| Stage | Typical time |
|---|---|
| US store to Miami warehouse | Depends on the retailer’s carrier (often a few days) |
| Air transit Miami to Colombia | A few days |
| Customs clearance | 1 to several days |
| Local last-mile delivery | 1 to 2 days after clearance |
Check your PasarEx account for the estimate on your specific shipment and service level.
Follow both legs in one timeline
Package Tracker stitches the US retailer’s carrier and the PasarEx leg into one timeline, so you never lose a parcel between Miami and Colombia.
Why your PasarEx tracking is not updating
- Still in Miami. Before dispatch, the parcel is being received and consolidated, so no new scans appear.
- In the air. Air legs are scanned less often than ground, so a quiet day or two is normal.
- Customs (nationalization). Parcels can sit in customs with no update while duties are processed.
- Between carriers. The handoff from the US retailer’s carrier to PasarEx can pause tracking briefly.
If it’s stuck at the border, see package stuck in customs. If the number won’t load, here’s the fix: tracking number not working.
PasarEx customer service
For questions about a shipment, contact PasarEx at +57 601 291 6500 or by email at cusser@pasar.net, or through your account at clientes.pasarex.com. Have your tracking code and the purchase invoice ready, especially for customs questions.
Frequently asked questions
Enter your tracking code at tracking.pasarex.com, sign in to your account at clientes.pasarex.com, or paste the number into Package Tracker, which detects the carrier automatically and follows the whole route including the US-store carrier.
PasarEx (Pasar Express S.A.S.) is a Colombian international logistics company with a Miami warehouse. It ships parcels and cargo by air, clears customs, and delivers the last mile in Colombia, Chile, Panama, and Barbados.
A casillero is an international mailbox: PasarEx gives you a US (Miami) address to use when you shop at US stores. The retailer ships there, and PasarEx forwards the parcel to your country, clears customs, and delivers it.
It’s in your PasarEx account and in the notification PasarEx sends once your parcel is registered at the Miami warehouse. The US retailer’s own tracking covers only the leg to Miami.
It depends on the service, how fast the US retailer ships to Miami, and customs. Air transit is usually a few days after dispatch, plus customs clearance and 1 to 2 days for local delivery. Check your account for the estimate.
Usually the parcel is still in Miami before dispatch, in the air with sparse scans, in customs (nationalization), or between the US carrier and PasarEx. Quiet gaps of a day or two are normal on this route.
It means the parcel is clearing customs in Colombia. Duties and paperwork are processed during this step, which can take a few days. Keep your purchase invoice handy in case PasarEx needs the value.
Yes. Use your tracking code at tracking.pasarex.com or in Package Tracker. You only need the account portal to manage your casillero and see all shipments at once.
Yes. You use your PasarEx Miami address at checkout on US stores such as Amazon, eBay, Walmart, Nike, and AliExpress, and PasarEx forwards the order to your country.
Customs delays are common and usually clear on their own. Make sure any required invoice or duties are handled, check the latest status, and contact PasarEx support if it stays stuck for several days.
Call +57 601 291 6500 or email cusser@pasar.net, or use your account at clientes.pasarex.com. Have your tracking code and purchase invoice ready.
Yes. Add the tracking number to Package Tracker and follow your PasarEx shipment alongside everything else, across 1,700+ carriers in one app.
Track your PasarEx delivery in one app
Save your tracking number, get delivery alerts, and keep every parcel from the USA to Colombia organized in one iPhone app.
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