Your Nova Poshta parcel to or from Ukraine has a 14-digit number, but the tracking stalls the moment it crosses a border. Cross-border parcels switch between Nova Poshta, Nova Post, and a partner carrier, which is why updates pause. Here’s how to track your Nova Poshta shipment end to end in one app.
Track your Nova Poshta parcel in one app
Add your Nova Poshta or Nova Post number once and follow it across borders and 1,700+ carriers, all in one place.
How to track your Nova Poshta parcel
- Enter your 14-digit tracking number on the official tracking page at novaposhta.ua, or on novapost.com for international shipments.
- Or use the Nova Post app and your “My Nova Post” account.
- Or paste the number into Package Tracker, which detects the carrier automatically and follows the parcel across the international handoff.
For the full route across every carrier, see how to track any package.
Where to find your Nova Poshta tracking number
Your Nova Poshta tracking number is on the parcel receipt, in the shipping confirmation email, or on the retailer’s order page. If someone in Ukraine sent the parcel, ask them for the number from their receipt.
Nova Poshta tracking number format
A Nova Poshta number is usually 14 digits, all numeric, often shown in groups, for example 59 0003 6163 0288. International Nova Post shipments can also carry a standard postal format (such as a code starting with two letters) that links to the Nova Poshta system once the parcel enters the country.
Nova Poshta vs Nova Post vs Nova Poshta Global
The names cause a lot of confusion, so here’s the difference:
- Nova Poshta — the domestic courier inside Ukraine, with thousands of branches and parcel lockers (poshtomat). This is the 14-digit number most people mean.
- Nova Poshta Global / Nova Post — the international arm, delivering between Ukraine and Europe (Poland, Germany, Moldova, Romania, Czech Republic) and beyond.
- Nova Post USA — the US branch (Nova Post US Inc., New York) that ships parcels from the United States to Ukraine.
Sending or receiving between the USA and Ukraine
If you’re in the US sending a box home, Nova Post USA ships directly to Ukraine, then hands the parcel to Nova Poshta for the final mile to a branch, locker, or door. Parcels sent through other US forwarders often finish on Nova Poshta too — for example, see Dnipro LLC tracking, where the last leg inside Ukraine is a local courier. Following both the international carrier and the Nova Poshta leg in one app keeps the parcel from disappearing at the handoff.
How long does Nova Poshta take to deliver?
Inside Ukraine, Nova Poshta is fast — often next day between major cities. International times depend on the destination and customs.
| Service | Typical timeframe |
|---|---|
| Domestic (within Ukraine) | Often 1 to 2 days between cities |
| International express | About 3 to 7 days |
| International economy | About 7 to 20 days |
| Customs clearance | Can add several days on cross-border parcels |
Follow every leg in one timeline
Package Tracker stitches the international carrier and the Nova Poshta final mile into one timeline, so you never lose a parcel at the border.
Why your Nova Poshta tracking is not updating
- Just created. A new number can take a few hours to show its first scan after the label is printed.
- International handoff. When the parcel passes between Nova Post and a partner carrier or customs, tracking can pause for a day or two.
- Customs clearance. Cross-border parcels can sit in customs with no new scan.
- Weekend or holiday. Scans slow down when branches and sorting centers are closed.
If it’s stuck at the border, see package stuck in customs. If the number won’t load, here’s the fix: tracking number not working.
Nova Poshta and Nova Post customer service
For US-to-Ukraine shipments, contact Nova Post USA at +1 929 201 5009 (Mon–Fri 8:00–20:00, Sat–Sun 9:00–18:00) or support_us@novapost.com. Inside Ukraine, Nova Poshta’s hotline is 0 800 500 609. Have your 14-digit number ready.
Frequently asked questions
Enter your 14-digit tracking number on novaposhta.ua, or on novapost.com for international shipments, use the Nova Post app, or paste the number into Package Tracker, which detects the carrier automatically and follows the international handoff.
It’s usually 14 digits, all numeric, often shown in groups such as 59 0003 6163 0288. International Nova Post parcels may also carry a postal-style code that links to the Nova Poshta system once it enters the country.
Nova Poshta is the domestic courier inside Ukraine. Nova Post (also called Nova Poshta Global) is the international arm that ships between Ukraine, Europe, and the USA.
Yes. Nova Post USA (Nova Post US Inc., New York) ships parcels from the United States to Ukraine, then hands them to Nova Poshta for delivery to a branch, locker, or door.
Inside Ukraine it’s often 1 to 2 days between cities. International express runs about 3 to 7 days and economy about 7 to 20 days, plus any customs time.
Usually a freshly created label, an international handoff between carriers, customs clearance, or a weekend. Quiet gaps of a day or two are normal on a cross-border parcel.
Yes. Ask the sender for the 14-digit number from their receipt, then enter it on novaposhta.ua or in Package Tracker to follow it all the way to you.
On the parcel receipt, in the shipping confirmation email, or on the retailer’s order page. If someone else sent it, they’ll have the number from their receipt.
Nova Poshta runs self-service lockers called poshtomat across Ukraine, plus thousands of branches, so recipients can pick parcels up nearby instead of waiting for a door delivery.
Customs delays are common on international parcels and often clear on their own. Check the latest status, make sure any documents or duties are handled, and contact Nova Post support if it stays stuck for several days.
Call +1 929 201 5009 (Mon-Fri 8:00-20:00, Sat-Sun 9:00-18:00) or email support_us@novapost.com. Inside Ukraine, the Nova Poshta hotline is 0 800 500 609.
Yes. Add the number to Package Tracker and follow your Nova Poshta or Nova Post parcel alongside everything else, across 1,700+ carriers in one app.
Track your Nova Poshta delivery in one app
Save your tracking number, get delivery alerts, and keep every parcel to and from Ukraine organized in one iPhone app.
Related tracking guides
Leave a Reply