Your DHLink tracking has not moved in days, or it suddenly shows a second number you do not recognize. That silence is stressful when you only want to know where your parcel is.
Here is the plain truth: DHLink is DHgate’s shipping arm, not DHL, and it hands your package to a local carrier for the final mile. This guide decodes every status so you know exactly what to do next.
Stop Refreshing the DHLink Page
Drop your number into Package Tracker and it follows both your DHLink scan and the USPS or UniUni handoff, then pushes an alert the second either one moves — free.
What is DHLink and how do you track it?
DHLink is the cross-border shipping arm of DHgate, the Chinese B2B marketplace. When you buy from a DHgate seller, DHLink often carries your parcel across borders before a local carrier finishes the job. You track it with the number from your DHgate order, not from any DHL website.
The fastest way to check status is inside your DHgate account under My Orders, then the order details. Your seller may also send the number by message or email. For broader DHgate tracking across every stage of the journey, you can follow that one number in a single place and get alerts when it changes.
Because DHLink only handles DHgate-linked shipments, the status you see reflects a marketplace order, not a courier you booked yourself. That matters when you compare notes with a friend whose parcel came through a standard courier. Your timeline and labels will look different.
Key facts about DHLink (for quick reference)
- Owned by DHgate Group and founded in 2014.
- Part of DHgate Group, a China-based cross-border marketplace.
- Describes itself as serving 223 countries and regions worldwide.
- Operates more than 100 international logistics routes and over 10 global warehouses.
- Signed a Canada last-mile agreement with UniUni, announced in November 2022.
- Not affiliated with DHL, the German courier owned by Deutsche Post.
Is DHLink the same as DHL?
No. DHLink belongs to DHgate, while DHL is the German courier owned by Deutsche Post. The names look alike, which is the single biggest reason shoppers end up on the wrong tracking page.
There is also DHL eCommerce, a separate DHL service for lightweight parcels, which adds to the mix-up. If your number came from a DHgate order, you want DHLink, not either DHL service. Entering a DHLink number on a DHL site will simply return nothing.
| Name | Who owns it | What it is | Where your number comes from |
|---|---|---|---|
| DHLink | DHgate Group | Cross-border shipping arm of the DHgate marketplace | Your DHgate order |
| DHL | Deutsche Post DHL (Germany) | Global express courier | A DHL label or a retailer |
| DHL eCommerce | Deutsche Post DHL (Germany) | Economy service for light parcels | A retailer that ships DHL eCommerce |
Your DHLink tracking number format
A DHLink number is usually 15 characters: two letters followed by 13 digits, such as LB6010121398706. Formats can change by service, so treat the number in your DHgate order details as the only reliable one. Never guess digits or add characters to make it look right.
Why your DHLink parcel has two tracking numbers
DHLink moves your parcel across the border, then hands it to a carrier in your country for the final mile. At that handoff the DHLink number often stops updating and a new, local number takes over. One shipment with two numbers is normal, not a sign of a lost parcel.
When the DHLink scans go quiet, copy the new carrier number and track it on that carrier’s own site. On China-origin lines you may see the parcel routed through China Post tracking, YunExpress tracking, or a similar partner before it reaches you. Checking both numbers in one app saves you from jumping between two websites.
Who actually delivers your DHLink parcel?
DHLink is an aggregator, so it rarely knocks on your door itself. It books the international leg, then a local partner delivers the last mile. That handoff is why tracking can go quiet for a few days.
| Region | Typical last-mile carrier(s) |
|---|---|
| United States | USPS, sometimes FedEx or UPS |
| Canada | UniUni |
| Europe | A national postal service or local parcel courier |
In Canada, DHLink signed a service agreement with UniUni in November 2022, so UniUni tracking often shows the final steps there. In the United States, parcels handed to USPS frequently show no USPS scans until the final stage. That looks alarming, but it is normal behaviour for China-origin eCommerce handed to the postal service.
DHLink tracking status glossary
These are the wordings you are most likely to see, in plain English. Match your status to the row, then read what it means for you. An in transit scan simply means your parcel is moving between facilities, not that anything is wrong.
| What the tracking says | What it means for you |
|---|---|
| Shipment information received / Order shipped | The seller created a label; the parcel may not be scanned yet. |
| In transit | The parcel is moving between facilities. Normal. |
| In Transit, Arriving Late | Still moving, just past the estimated date. No action needed yet. |
| Departed origin country | Your parcel left China and is heading to your country. |
| Arrived at destination country | It reached your country and is waiting for customs or last-mile sorting. |
| Customs clearance / held at customs | Officials are checking the parcel. This can take days. |
| Surrendered to agent | Handed to a local last-mile agent or customs broker. A new number may appear. |
| Out for delivery | On a vehicle for delivery today. |
| Delivered | The carrier marked it delivered. Check your mailbox, porch and any safe place. |
| Returned | Undeliverable and heading back to the sender. Contact your seller. |
| No information found | The number is too new, mistyped, or not yet shared. Re-check later. |
If you see a Returned status, that is a return to sender in plain terms, and you should contact your seller quickly. A fresh address or a reshipment usually has to be arranged before the parcel travels back across the border.
How long does DHLink delivery take?
DHLink does not publish official delivery windows, so the ranges below are rough estimates based on the shipping tiers sellers commonly offer, not guaranteed times. Customs is the biggest variable and can add days or weeks. Most shoppers see delivery in roughly one to four weeks.
| Service | Rough estimate (unofficial) |
|---|---|
| Express | About 1 to 3 weeks |
| Standard | About 2 to 4 weeks |
| Smart US Line | About 2 to 4 weeks |
| Smart EU Line | About 1 to 3 weeks |
| ePacket | About 2 to 8 weeks |
| Economy | Up to about 2 months |
| Overseas-warehouse order | Often within about a week |
Budget options such as ePacket tracking and Economy sit at the slow end of that range. If you need an item by a set date, choose a faster service at checkout rather than the cheapest one. A seller who only offers Economy is telling you to expect a long wait.
DHLink tracking not updating, stuck, or not found
A quiet DHLink number usually means a transit gap, a customs check, or the handoff to your local carrier. Before you worry, match your situation to the table below. Most parcels that look stuck are still moving.
| Your situation | Likely reason | What to do |
|---|---|---|
| No scans for under 7 days | Normal cross-border gap | Wait; scans often jump several steps at once. |
| No scans for 7 to 14 days | Customs check or transit gap | Check your DHgate order; allow more time. |
| Stuck at ‘arrived at destination country’ | Customs hold or pending handoff | Watch for a new local carrier number to appear. |
| ‘Surrendered to agent’, then silent | Handed to the last mile | Copy the new number and track it on that carrier’s site. |
| ‘No information found’ after 7+ days | Too new, mistyped, or wrong site | Re-enter the number from your DHgate order details. |
| Returned | Undeliverable | Contact the seller and open a DHgate dispute. |
If your number still shows nothing after checking it carefully, a tracking number not working is often down to a typo or the handoff gap, not a lost parcel. A package stuck in transit for under two weeks on a China-to-US route is common, and a package stuck in customs can add another week or two. Only treat it as lost once about a month passes with no movement, which is the point to open a DHgate dispute.
Is DHLink legit, or is it a scam?
DHLink itself is legitimate: it is a real DHgate subsidiary, not a scam operation. The danger is not the carrier but how its numbers are sometimes misused. Dishonest sellers can hand you a fake or dead number to stall a refund claim while your buyer-protection window runs down.
Watch for lookalike sites too. Trustpilot reviewers flag the domain dhgatus.com as a separate operation from DHgate that took payment, showed tracking at every step, and never delivered. Always buy through DHgate itself, not a copycat domain with a similar name.
How to protect your money
- Keep every order and payment inside DHgate so buyer protection applies.
- Pay by card so you can request a chargeback if the parcel never arrives.
- If tracking never moves, open a DHgate dispute within its claim window.
- Treat a number that never leaves ‘no information found’ as a red flag, not bad luck.
Frequently asked questions
A linked cross-border courier is covered in our Cirro tracking guide.
A related cross-border courier guide is our ECMS tracking guide.
DHLink is the cross-border shipping arm of DHgate, the Chinese B2B marketplace. When you order from a DHgate seller, DHLink often carries your parcel across the border before a local carrier delivers it. It is a real company owned by DHgate Group, founded in 2014 and part of the China-based DHgate Group.
No. DHLink belongs to DHgate, while DHL is the German courier owned by Deutsche Post. The names look alike, but your DHLink number only works with DHgate and its partners, not on any DHL website.
Open your DHgate account, go to My Orders, and open the order details. The number may also arrive in a seller message or shipping email. The one shown inside DHgate is the reliable version to use.
It is usually 15 characters: two letters followed by 13 digits, such as LB6010121398706. Formats can vary by service, so always copy it exactly from your DHgate order rather than guessing the length.
DHLink carries your parcel across the border, then hands it to a local carrier for the final mile. At that handoff a new, local number takes over and the DHLink number often stops updating. One shipment having two numbers is normal.
The most common reasons are a cross-border transit gap, a customs check, or the handoff to your local carrier. Scans often jump several steps at once after a quiet spell. Wait a few days and check your DHgate order again before you worry.
Usually the number is too new to be in the system, was mistyped, or was entered on the wrong site. Re-copy it from your DHgate order details and try again later. If nothing appears after a week, ask your seller to confirm the number.
Most US parcels arrive in roughly one to four weeks, depending on the service your seller picked. Budget options such as Economy can take up to about two months. DHLink does not publish official windows, and customs is the biggest variable that stretches any estimate.
USPS handles most US last-mile deliveries, and sometimes FedEx or UPS. These parcels often show no scans until the final stage, which is normal for China-origin eCommerce. In Canada the last mile is usually UniUni.
DHLink itself is a legitimate DHgate subsidiary, not a scam. The risk comes from dishonest sellers who supply fake or dead numbers, and from lookalike sites such as the dhgatus.com domain flagged on Trustpilot. Keep your order and payment inside DHgate so buyer protection applies.
Yes. DHLink is the logistics arm of DHgate Group, built to move marketplace orders across borders. It shares DHgate’s support channels and handles shipping, not selling.
Not directly, but you can open your DHgate account and view the order, which shows the latest status. If the seller has not shipped yet, there is no number to track. Ask the seller through DHgate messages if the order details stay empty.
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