You ordered a couch, a TV, or a treadmill, and now it’s coming via NSD — a carrier you’ve never heard of, with tracking that barely moves. Big and bulky deliveries work differently from a normal parcel, so the wait and the silence feel worse. Here’s who NSD is, how to track your delivery, what each status means, and how to follow it, and what to do if it stalls.
Keep your everyday parcels in one app
NSD handles big, by-appointment freight, which you track with NSD directly. For your everyday courier parcels — USPS, UPS, FedEx, DHL and 1,700+ carriers — Package Tracker keeps them all in one place.
What is NSD?
NSD stands for Nonstop Delivery, a US carrier founded in 2000 that specializes in last-mile delivery of large, heavy items — furniture, mattresses, appliances, TVs, exercise equipment and other “big and bulky” goods that standard couriers won’t handle. In 2020 NSD was acquired by Hub Group, a major North American logistics company.
Retailers like Home Depot, Wayfair, and other furniture and electronics stores often hand big items to NSD for the final leg. That’s why you’ll see NSD on an order even though you bought from a familiar store.
How to track your NSD delivery
- Find your NSD tracking number in the store’s shipping confirmation, your order account, or an email or text from NSD.
- Enter it once in Package Tracker. The app detects the carrier automatically, so you don’t have to figure out who currently has your order.
- Follow live updates and get an alert when NSD schedules your delivery appointment and when it’s out for delivery.
You can also check the status on NSD’s own site, shipnsd.com, but that only shows NSD’s leg. For the full journey, including the store’s earlier carrier, see how to track any package.
NSD delivery: appointments and white-glove service
Unlike a normal parcel that just shows up, big and bulky items are usually delivered by appointment. Once your item reaches the local NSD hub, they contact you to schedule a delivery window. Common service levels:
Service levels
- Threshold — delivered to your front door, garage, or first dry area.
- Room of choice — carried into the room you choose.
- White-glove — brought in, unpacked, assembled, and packaging removed.
Delivery windows
NSD typically delivers between 8 a.m. and 6 p.m., Monday through Saturday. Because of the scheduling step, NSD deliveries take longer than a small parcel, and tracking can sit quiet while your item waits at the hub for an appointment.
NSD tracking statuses explained
| Status | What it means |
|---|---|
| Order received | NSD has the shipment details from the retailer; the item may not be at a hub yet. |
| In transit | Your item is moving toward the NSD hub nearest you. |
| Arrived at local hub | It reached the delivery terminal and is ready to be scheduled. |
| Appointment scheduled | You’ve agreed a delivery date and time window. |
| Out for delivery | It’s on the truck for your appointment that day. |
| Delivered | The item was delivered at the agreed service level. |
One app for your couriered parcels
For the deliveries that ship by courier rather than freight, Package Tracker re-checks them automatically and alerts you the moment they move.
Why your NSD tracking is not updating
- Waiting for an appointment. Once the item reaches the local hub, tracking can pause until you schedule a delivery window.
- Fewer scans than a parcel. Freight-style items are scanned at fewer points, so updates are less frequent.
- Handoff from the store’s first carrier. Tracking can go quiet while the item transfers to NSD.
- Weather or capacity delays. Large items are routed on specific trucks, which can push your date.
If it hasn’t moved in a while, see package stuck in transit. If the number won’t load at all, here’s the fix: tracking number not working.
Is NSD a legitimate delivery company?
Yes. Nonstop Delivery is an established US carrier owned by Hub Group, and it won Home Depot’s Big and Bulky Home Delivery Carrier of the Year in 2019. Like most big and bulky carriers, it also gets its share of complaints — usually about delays, missed appointment windows, or damage in transit, which are common across the heavy-item delivery industry. A real NSD label is legitimate; the frustration is usually about timing, not fraud. Tracking it closely and keeping your appointment confirmation handy helps.
NSD customer service and contact
For a specific delivery, the fastest route is usually the retailer you bought from — they booked the shipment and can open a case with NSD. You can also reach NSD directly through the contact options on shipnsd.com. Have your order number and NSD tracking number ready.
Key takeaways
- NSD (Nonstop Delivery) handles big-and-bulky freight by appointment.
- Once at the local hub, NSD contacts you to schedule a window.
- Service levels range from threshold to full white-glove.
- Track the freight with NSD directly; use the app for your courier parcels.
Frequently asked questions
NSD stands for Nonstop Delivery, a US carrier that handles last-mile delivery of large, heavy items like furniture, appliances, and electronics. It has been owned by Hub Group since 2020.
Enter your NSD tracking number in the Package Tracker app, which detects the carrier automatically and shows live updates, including when your delivery appointment is scheduled. You can also check shipnsd.com.
Usually because the item is waiting at the local hub for you to schedule a delivery appointment, or because big and bulky shipments are scanned at fewer points than a normal parcel. Quiet stretches are normal.
It varies by item and distance, but big and bulky deliveries take longer than a parcel because of the scheduling step. After the item reaches your local hub, NSD contacts you to book a delivery window, usually 8 a.m. to 6 p.m., Monday to Saturday.
NSD (Nonstop Delivery) makes the final-mile delivery itself using its own network of delivery teams, after the retailer’s earlier carrier moves the item toward your region.
NSD typically delivers Monday through Saturday, between roughly 8 a.m. and 6 p.m., within the appointment window you agree to when scheduling.
Contact the retailer you ordered from first, since they booked the shipment and can open a case with NSD. You can also reach NSD through shipnsd.com with your order and tracking numbers ready.
Yes. Package Tracker combines the NSD leg and any earlier carrier into a single timeline, so you can follow the whole delivery without switching between sites.
NSD typically delivers Monday through Saturday, within the appointment window you agree to.
All your courier parcels in one app
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